LEDGE LOUNGER, Inc.  and our affiliated companies (“Ledge Lounger”, “We” or “Us”) respect your privacy and are committed to protecting your personal information. We want to describe the ways we collect, use, and disclose your information while informing you of your rights and choices regarding these practices.

This Privacy Policy applies to information we collect about you through our website and anywhere else we interact with you. By using our website or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

This Privacy Policy applies to information we collect about you online and does not apply to or try to predict the nature of the offline collection of data. However, we do our best to treat offline collection, uses, and disclosures consistently with our relevant online practices.

COLLECTING YOUR INFORMATION

We collect the following three general categories of information from you: 

• Information you give directly to us.

• Information we collect from your use of our Site or through your interactions with us.
• Information we collect from third parties.

We use your information in several ways and in order to provide an efficient, meaningful, and customized experience. What we do with your information depends on when and what we collect.

 

INFORMATION YOU GIVE DIRECTLY TO US

Your name and contact information (name, email address, mailing address, phone number and account password).
Your demographic information (e.g., date of birth, location, language).
Your payment information (credit/debit card number, security codes and expiration dates).
If applicable, your financing information (social security number, date of birth, income).
Your communications and contact history with us (emails, messages, call information and communication with social media).
Your videos and photos submitted in reviews or on our social media accounts.
Other information (such as reviews, posts, survey responses and other user-generated content)
If applicable, your financing information (social security number, date of birth, income).

How we use your information	Why we collect it
Registration	We need your name and contact details to create your account. This information is necessary for the performance of services and offerings on our Site and to fulfill orders with you.
Accept payment, fulfill orders, provide returns and refunds	We use your name and contact details to fulfill our sales agreement with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Sending you account information	We need your name and contact details to deliver account information to you, such as order confirmations, tracking and notices, changes to account settings, and notices about our Site or the terms and policies that apply to them.
To offer an improved user experience	We use your communications with us and contact history, as well as profile information, to operate, protect, improve and optimize the Site and to personalize and customize your experience.
Analytics, training and quality assurance	We may use information you provide to us to train our staff, improve our products, services and offerings, and perform other internal analytics and performance monitoring.
Communication, marketing and advertising	We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities.
Application for financing solutions	We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.

 

 

INFORMATION WE COLLECT FROM YOUR USE OF OUR SITE OR THROUGH YOUR INTERACTIONS WITH US

Products purchased or viewed on our website.
Log and device information (details about your use of our Site, your IP address, access dates and times, hardware and software information, unique identifiers, cookie data, location data and page/product views and audio and visual information).
Geo-location information (such as IP address, browser information or mobile GPS information).
Browser cookies and similar technologies (such as web beacons, pixels, and mobile identifiers.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and use this information to determine when to send cart reminder messages via SMS.

 

How we use your information	Why we collect it
To provide customer service and process returns	We use your saved products to help you make a purchase, and we use your purchase history to process our agreement with you and provide you with great customer experience.
To offer an improved user experience	We use log data and your device information to operate, protect, improve and optimize the Site and to personalize and customize your experience and to suggest your shipping and billing address or to help you find the closest dealer.
To create and maintain a secure environment	We use automatically collected information to comply with applicable law and to measure the performance of our agreement with you.
Analytics, training and quality assurance	We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings.
Communication, marketing and advertising	We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you and to communicate with you about our products and events that may be of interest to you, and for other promotional and marketing purposes.

 

INFORMATION WE COLLECT FROM THIRD PARTIES

Your name and contact details (such as your email address, mailing address, phone number and password).

Social media information (such as your Twitter or Instagram user information).

Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site).

 

How we use information from third parties	Why we collect it
Communication, marketing and advertising	We may use information we collect or receive from third parties to deliver and personalize our products and services, and communications with you, or to administer referral programs, rewards, surveys or other promotional activities.
To create and maintain a secure environment	We may obtain your information from third party service providers and/or partners (such as identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts.

Some additional ways we use your information:

We use your information to determine preferences, trends and statistics and collect and enable reviews of our products and to display content that you have created on our website and services and on social media with your permission.

SHARING YOUR INFORMATION

We will never sell (or trade or rent) your information, but we may use Service Providers for credit card processing, shipping, data analysis and management, promotional services, marketing, advertising, professional services and other activities associated with providing you access to the Site and our products. We ask our Service Providers to confirm that their privacy practices are consistent with ours, and we only provide them with the information needed for them to perform these services. As it relates to our third-party marketing partners, we only provide them with limited information related to your contact and purchase history information.

When we are required or permitted to by law, we may share your information for the purposes of complying with government inspections, audits, and other valid requests from government or other public authorities; responding to legal process such as subpoenas; preventing or detecting fraud, attacks against our network, or other criminal and tortious activities; defending litigation; and managing complaints or claims. We may also anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

 

USER GENERATED CONTENT

“User Generated Content” refers to any content created by you, the user, including reviews, comments, photos, videos, or any other content or information that features Ledge Lounger, or adjacent/related products or topics that you publish through the Ledge Lounger website, send to Ledge Lounger, or post on social media and allow Ledge Lounger to feature, including but not limited to your name, social media handle, accompanying text, and any images, videos, or audio from your social media accounts (i.e. Instagram, Pinterest, Facebook). 

All User Generated Content should be accurate, not in violation of any law or regulations, not causing injury to any person or entity, not containing or providing links to obscene, threatening, harmful, sexually explicit, abusive, spam, or degrading material. You are solely responsible for any User Content submitted and Ledge Lounger assumes no liability for any User Content submitted by you.

By allowing Ledge Lounger to feature your User Generated Content, you grant Ledge Lounger a perpetual, non-exclusive, royalty-free right and sub-license to feature your User Generated Content on the Ledge Lounger website and owned social media platforms, to mention/tag you, and to use the content for future marketing efforts including but not limited to all formats of print, broadcast, and digital media advertising without compensation to you. Ledge Lounger reserves the right to edit, photoshop, or filter any User Generated Content as we see necessary. While Ledge Lounger will attempt to credit User Generated Content when possible, Ledge Lounger has no obligation to do so. 

You represent and warrant that you have all rights necessary for you to grant the licenses mentioned above.

Content in the Ledge Lounger User Generated Content galleries and Review sections of the Ledge Lounger website are provided by third-party visitors. Please note that content in these galleries may be inaccurate, misleading, or deceptive. Ledge Lounger neither endorses nor is responsible for any opinion, advice, information, or statements made by these third parties. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of Ledge Lounger.

 

COOKIES

One or more cookies are sent to your computer or other device when you use our website. We may also use cookies and other similar technologies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie is stored on your hard drive after your session has ended in order to improve the quality of our service when you visit our website. Persistent cookies also remind us of who you are, and help us tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting and email interaction patterns.

Your browser settings can be adjusted not to accept cookies or to notify you any time you are sent a cookie if you would like to opt out of accepting cookies altogether. However, certain features of our website or other services may not work if you delete or disable cookies.

Visit Google Analytics and/or HotJar to learn more about how we use their services to collect usage data and analyze how our users engage with our website or for more information about opting out of having your information used.

 

USE OF SERVICES BY MINORS

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, including your name, address, telephone number, email address, or any username you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 13, please contact us via our website or email at info@ledgeloungers.com.

 

VISITORS FROM OUTSIDE OF THE UNITED STATES

The Site is hosted in the United States. If you are visiting our Site from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with our Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By purchasing our products, using our Site or interacting with Us, you consent to transfer of your information to our facilities as described in our Privacy Policy.

 

DATA SECURITY

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures on our Website. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately via our website or email at info@ledgeloungers.com.

 

OPT OUT/ CORRECTIONS

Upon your request, we will

(a) correct or update your personal information;

(b) stop sending emails to your email address; and/or

(c) disable your account to prevent any future purchases through that account.

 

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us via our website or email at info@ledgeloungers.com.

 

CONTACT INFORMATION

Please feel free to contact us with any requests, corrections, questions or concerns:

info@ledgeloungers.com

+1 888.749.5336

PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

This notice to residents of California is made under California law and pursuant to the California Consumer Privacy Act (CCPA). It provides notice of the information we collect, provides certain required disclosures about our treatment of California residents’ information, and explains your privacy rights. 

We may collect certain categories of personal information, as identified in this Privacy Policy, and may collect personal information, as defined in the CCPA, including the following information: commercial information, such as information about your product interests and consuming history or tendencies, including purchase, return or exchange history, your payment card information or other financial information, information provided in response to research surveys, and information you provide in public forums; internet activity, such as your interactions with us online and information we obtain from third parties about use of our Site or from use on third-party platforms; location-related data, such as geo-location information provided by a mobile device or other device interacting with our Site; audio or visual or similar information, such as telephone call recordings, and still or video images; personal identifiers, such as name, email address, username and password, mailing address, telephone number, IP address, and other similar identifiers; characteristics of a protected class and demographic information, such as gender, age, race, sexual orientation, gender identity, military and veteran status, marital status, national origin, and medical information; and inferences based on any of the above. 

We use your information in several ways, as described in this Privacy Policy, and in order to provide an efficient, meaningful, and customized experience with us and our Site. As indicated in this Privacy Policy, we generally collect and use the above-listed categories of personal information to improve our Site and our products and services, and for other business purposes, such as marketing and advertising of our products and services.

Even though we will never sell (or trade or rent) your information, certain data collected on our Site or by third parties for purposes of interest-based advertising and marketing may be a “sale” or “sharing” under California privacy law. This may include the following categories of personal information: identifiers, demographic information, commercial information, internet activity information, location related information, and inferences drawn from the above. If you would like to opt out of the “sale” or “sharing” of your personal information, as defined by California privacy law, you may opt out in the manner set forth in this Privacy Policy. 

We also make the following disclosures for purposes of compliance with the CCPA and California privacy law:

• We collected and used the following categories of personal information in the last 12 months: identifiers, characteristics of a protected class and demographic information, commercial information, internet activity information, location related information, and inferences drawn from the above. We may have disclosed each category to business partners, service providers, government entities, and other third parties as described in this Privacy Policy.
• The sources of personal information from whom we collected are: directly from your use of our Site, third-party sites that you use, analytics tools, social media networks, advertising networks, and third-party services that update or supplement information we hold about you. The business or commercial purposes of collecting personal information is identified in this Privacy Policy.
• Even though we will never sell (or trade or rent) your information we may have “sold” or “shared” data, as defined by California privacy law, with our Service Providers within the following categories of personal information in the last 12 months: identifiers, characteristics of a protected class and demographic information, commercial information, internet activity information, location related information, and inferences drawn from the above. The business or commercial purposes of “selling” or “sharing” personal information is as described in this Privacy Policy.
• We do not “sell” or “share” the personal information of known minors under 16 years of age.
• We do not use or disclose sensitive personal information for purposes other than those specified in Section 7027(m) of the CCPA regulations.

California residents have the right to request that we disclose to you the categories of personal information we have collected about you, as well as the sources of such personal information, the purposes, and the categories of third parties with whom such personal information is shared. You also have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose and share. You further have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions. You have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions. You have the right to “opt out” of the “sale” or “sharing” of your “personal information” to or with “third parties” (as those terms are defined by California privacy law). 

If you wish to make a request for information, to delete your account, to opt out, or for any questions about our privacy practices and compliance with California law, please contact us at our website or via email at info@ledgeloungers.com. You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. We will not subject you to discriminatory treatment as a result of your choice to exercise your privacy rights.

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits customers that are California residents and who provide personal information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared qualifying California personal information during the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us by email at info@ledgeloungers.com.

Last Updated: April 4, 2024