SECURITY

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and the information we may send to our agents.

 

PAYMENT

All online payment methods are securely processed through Braintree, and Paypal.com. Credit cards accepted are Visa, American Express, Mastercard, and Discover. We also accept checks or money orders. Your order will be held until the check is received in the mail.

 

SHIPPING POLICY

• If expedited shipping or special arrangements are necessary, please contact customer service by phone (888.749.5336) or by email (customerservice@ledgeloungers.com).
• Custom colors, custom logo, and monogrammed pillows require additional processing time.

 

Continental United States

• Ledge uses multiple carriers for competitive rates within the continental United States.
• Lead time is based on stock and order quantity. Check estimated lead times on our website or email info@ledgeloungers.com.
• Tracking number will be provided via email when the shipping process begins. Reconsignments or reroute requests subject to customer charges.
• Standard shipping applies unless expedited shipping is requested, in which case, charges apply. Ledge is not responsible for transit times or delivery schedules.
• "Shipped" is defined as carrier pick-up. Transit times are not part of the delivery promise date.
• Customers are subject to appointment requirements from the carrier. Customer is responsible for scheduling appointments. Ledge is not responsible for carrier appointment commitments.
• Customers can request no signature for delivery, but must inform the carrier for approval.
• Cancellation requests for shipped orders are subject to original and return shipping costs.
• Customer should receive packing slip and BOL, as these are considered proof of delivery.

International Shipping

• Ledge offers international shipping with some restrictions. For assistance, contact our Sales department at 1-888-498-0280 (option 3, then option 6) or email info@ledgeloungers.com.
• All international orders (except Canada) ship complete.

  

Customer Accounts 

• With FOB intact, Ledge is not responsible for the condition of freight upon arrival to the final mile destination.
• All customer account shipments require a pick-up appointment with the warehouse. Pick up hours are Monday-Friday, 8 am-12pm and 1pm-3pm (subject to change).
• Failure to arrive on time for scheduled appointments may result in rescheduling. If order is not rescheduled within 3 business days, storage fees may apply.

  

Rejected Delivery/Claims Creation

• The customer has a right to inspect freight upon delivery. They must notate any rejected items on BOL for a formal claim process to be executed.
• Photos are required for all claims and should be taken from multiple angles.
• Customers must submit a claim within three days of shipment arrival to receive replacement items.
• For stock orders, customers have a 30-day window to report shipping damage or discrepancies after the date of delivery.
• Questions about claims can be directed to customerservice@ledgeloungers.com.

Holiday Shipping

• Inventory availability, custom orders, weather delays, and high shipment volumes may impact processing and transit times. Place orders early and consider holiday delivery timelines.
• All delivery timelines are estimated based on departure from our facility. Once products leave our facility, transit times may vary by location, carrier, and seasonal conditions. Delivery timelines are not guaranteed. Ledge is not responsible for any carrier delays due to external factors or extraordinary events.
• Any replacement for lost or damaged packages may not adhere to holiday delivery timelines.
• Extended delivery times will be in place during the holiday season. Hours of delivery vary by carrier.
• Special delivery services, such as light assembly or final mile delivery, may be available upon request. Additional fees will apply. Availability based on service level and carrier capacity. For more details, please contact our customer service team at 888.749.5336 or customerservice@ledgeloungers.com.

 

Rush or expedited shipping, and ground express shipping may be available upon request. Additional fees will apply. Availability based on carrier capacity. To request, contact customer service at 347.875.0356 or info@ledgeloungers.com

 

Return Policy

At Ledge, we stand behind the quality craftsmanship of our products. We want you to be 100% satisfied with your purchase & overall shopping experience. That’s why we offer a 30-day return, in-store credit policy on all regular-priced items.

To initiate a return or exchange up to 30 days from delivery or receipt, contact our customer service team at 888.749.5336 or customerservice@ledgeloungers.com. 

• No refunds will be given on merchandise returned after 30 days of the original purchase date.
• Return policy applies only to products purchased directly from Ledge. For products purchased from authorized dealers or third-party resellers, their return policy applies. Contact them directly for return/exchange information.
• Returns/exchanges not accepted for final-sale items, special orders, or installed items. Monogrammed, customized, or made-to-order items cannot be modified, canceled, returned, or exchanged unless damaged or defective. Defective items will be exchanged or Merchandise Certificate issued if no longer available. All sales final on clearance Items. Other exclusions may apply.
• Please note that our retail showroom cannot accept returns, so please call our customer service team to assist you.
• Items must be in as-new condition. Ledge reserves the right to refuse returns, credits, or exchanges on damaged or misused items.
• If the order has been produced or shipped, you will automatically receive a refund applied to the original payment method minus 15% restocking fee, typically within 10 business days.
• Return shipping costs are the responsibility of the customer unless merchandise was shipped incorrectly.
• Please include a copy of your original receipt with the merchandise for expedited service.
• Alternate terms may apply for business trade customers. See Ledge Dealer Agreement for details.

 

Warranty

All claims must be submitted in writing within 30 days of discovery of the claimed defect. Any shipping damages need to be reported within 24 hours of delivery. Approved claims resulting in a replacement must be for the same product. The purchaser will be asked to submit a brief description of the defect along with photos.

Cancellations

Ledge will do everything possible to accommodate order changes and cancellations. 

• To provide the best service to you, we try to ship orders as quickly as possible. Should your order already be processed and/or in the shipping process, we are unable to stop or make any order adjustments. 
• If an order is canceled after notification that it is ready, a restocking fee (up to 15% of order value) will apply.
• For made-to-order items, the restocking fee will apply when canceled after the item is in production. 
• Cancellation is not accepted for custom items, including engraved products, monogrammed products, customer-owned fabric, and any other item that is not a standard product offering.