Refund policy

 

RETURN POLICY

At Ledge, we take pride in the quality and craftsmanship of our products. We want every experience with our brand to meet the highest standards of excellence. If for any reason you are not fully satisfied with your purchase made directly from Ledge, we are happy to accept returns within 30 days of delivery, subject to the conditions of our policy discussed below. Please be sure to retain the original packaging to maintain eligibility for our return policy.


Return Eligibility:

We will issue a refund to the original form of payment once we receive the product you purchased at our warehouse, as long as the product is received in its original packaging, unused, undamaged, with all parts and accessories, and in like-new condition upon return. Items that are damaged, dented, scratched or missing contents will be denied a return. No returns will be accepted, and no refunds will be issued, for any product received by Ledge more than  30 days from the delivery date. Only the original purchaser is eligible to return the product and receive a refund under this policy.


Processing Fee:

All returns are subject to a processing fee up to 15% of the original purchase price paid by the customer. Processing fees do not apply if the item is defective or damaged when received by the customer from Ledge, or where prohibited by law. Defective or damaged items may be replaced and may be covered under warranty. If your item was defective or damaged when received from Ledge, please contact our Consumer Experience team for assistance at 888.749.5336 or click here.


Return Process:

Contact our Consumer Experience team at 888.749.5336 or visit our Contact Us page to initiate your return. No returns will be accepted unless approval has been given by our Consumer Experience team, and our Consumer Experience team has emailed you a shipping label for use in returning the product to Ledge. Customers have up to 14 days after the label is created to ship the product. Customers must use the shipping label provided by Ledge when shipping the product back to Ledge.

Please ensure the product is carefully packaged and sealed in its original packaging to avoid damage during return shipping. In the event the original packaging is no longer available, customers must contact our Consumer Experience team for guidance.  

Once your returned product is received, inspected, and approved by Ledge, a refund will be processed to your original form of payment less any processing fee, typically within 5-7 business days. In addition, the return shipping costs incurred by Ledge will also be deducted from the customer’s refund, unless the item was shipped by Ledge in error or arrived in damaged or defective condition.


Additional Information and Conditions:

This policy applies exclusively to products purchased directly from Ledge. For purchases made through authorized dealers or third-party retailers, please contact them directly for their return policy. Ledge does not accept returns on final sale, clearance, special order, monogrammed, or customized items. Preferential exchanges are not permitted. The Ledge showroom (Katy, Texas) does not accept returns; all returns must be approved by and coordinated through our Consumer Experience team. Ledge reserves the right to refuse returns and refunds on items that are used, not returned in their original, like new condition, not returned in their original packaging, or otherwise not in compliance with this policy.

Alternate terms apply for Trade and Ledge Commercial customers, contact your Sales Representative for further assistance. 

  

WARRANTY

All claims must be submitted in writing within 30 days of discovery of the claimed defect. Any shipping damages need to be reported within 24 hours of delivery. Approved claims resulting in a replacement must be for the same product. The purchaser will be asked to submit a brief description of the defect along with photos.

 

CANCELLATIONS

Ledge will do everything possible to accommodate order changes and cancellations.

  • To provide the best service to you, we try to ship orders as quickly as possible. Should your order already be processed and/or in the shipping process, we are unable to stop or make any order adjustments.
  • If an order is canceled after notification that it is ready, a restocking fee (up to 15% of order value) will apply.
  • For made-to-order items, the restocking fee will apply when canceled after the item is in production.
  • Cancellation is not accepted for custom items, including engraved products, monogrammed products, customer-owned fabric, and any other item that is not a standard product offering.

 

HOLIDAY SHIPPING POLICY

Ledge is committed to processing orders in a timely fashion always, and especially during the holiday season. Please be mindful that inventory availability, custom orders, weather delays, and high shipment volumes during this time of year can have an impact on processing and transit times. We encourage you to place your orders early and with consideration of holiday delivery timelines to help with holiday deliveries.

All delivery timelines are estimated based on departure from our facility. Once products leave our facility, transit times may vary by location, carrier, and seasonal conditions. Delivery timelines are not guaranteed. Ledge is not responsible for any carrier delays due to external factors or extraordinary events.  
 
Any replacement for lost or damaged packages may not adhere to holiday delivery timelines.  

All residential freight orders will require an appointment (through the carrier) to be scheduled. Primary and secondary contact information is required to ensure timely delivery. Email and phone number(s) are required. Customers may choose the option of delivery without signature, for which Ledge Lounger relinquishes any liability for condition of freight upon delivery. Reconsignments may be subject to delivery delays, based on carrier capacity and schedule. 
Extended delivery times will be in place during the holiday season. Hours of delivery vary by carrier. 


Special delivery services, such as light assembly or final mile delivery, may be available upon request. Additional fees will apply. Availability based on service level and carrier capacity. For more details, please contact our customer service team at 888.749.5336 or customerservice@ledgeloungers.com

Rush or expedited shipping, and ground express shipping may be available upon request. Additional fees will apply. Availability based on carrier capacity. To request, contact customer service at 347.875.0356 or info@ledgeloungers.com